Frequently Asked Questions
Please read our FAQ before sending us a message.
We strive to return messages within minutes. However, we’re a small company and we all wear many hats. At times, our customer service reps could be helping other customers in a variety of ways. Rest assured, though, we will get back to you at the first opportunity, and you will receive the thoughtful, personal, friendly assistance you deserve!
Well, it depends. Here in Vermont, we provide complete end-to-end service through our Gordon’s Window Decor location. Please visit GordonsWindowDecor.com to schedule a free consultation. Otherwise, EcoSmartShades.com orders are intended for the Do-It-Yourselfer. We make it extremely easy with instructions, videos, and detailed advice every step of the way. You’ll be amazed at just how simple it all is.
In the continental USA, shipping is FREE! Otherwise, we base your shipping costs on the exact amount the shipper charges us (so you don’t have to worry about inflated rates!) We don’t know exactly what the cost will be until your shades are manufactured, boxed, and weighed. However, feel free to contact us prior to purchase and we’d be happy to provide an estimate.
Production time is generally 1 to 2 weeks. However, these crazy last couple of years have certainly had an effect . So we’ll keep you posted on any production delays at our blog. Regardless, please keep in mind that we build customized, handcrafted shades that will last for years and years, and they are well worth the wait!
Delivery within the continental USA is via ground shipping and generally takes 2-5 business days. Delivery to Alaska, Hawaii, and Canada can take slightly longer. Overseas delivery generally takes about a week.
We make your shades right here in Vermont (USA)! Everything you need, from expert advice before buying, to manufacturing and shipping, to ongoing support for your purchase comes from within the same building here in Williston, Vermont. That’s why you always get prompt, accurate, thorough answers when you contact EcoSmart Shades!
Yes! We sell and ship our shades to destinations all over the world (with a special shoutout to our dear friends in Australia, who are huge fans of our EcoSmart Cellular Shades).
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