Measuring SafeGuard

With our handy measuring guides and videos, we make it super easy to order exactly what you need. However… we all make mistakes from time to time. Not to worry! We’ll take care of you with our amazing Measuring SafeGuard!

Oops! So your shade doesn’t quite fit? It doesn’t happen often, but when it does… you’ve got protection! We’ll modify your shade to the correct dimensions – free of charge – and you are responsible only for the shipping costs to and from our facility.

Measuring SafeGuard Program

Updated October 3, 2024

WHAT’S COVERED UNDER THE MEASURING SAFEGUARD PROGRAM?

  • Eligible shades (as described below), upon return to our facility, will be resized or (at our discretion) rebuilt to the new size(s) you provide.
  • Our Measuring SafeGuard program is intended only for resizing residential shades due to mismeasurement. Ordering errors and fabric or component changes are not covered.
  • This program is designed to cover minor measuring errors. Resizing of width or height in excess of 3 inches is not covered.
  • Measuring SafeGuard claims must be made within 30 days of receipt of your order.
  • Claims are limited to 4 shades per household. If you are placing a large order and need extra assistance, please consult with a member of our team.
  • Variations within 1/8″ of the ordered measurement are within industry standards and are not covered.
  • Once a shade has been resized or replaced under the Measuring Safeguard, it is no long eligible for additional Measuring Safeguard claims.
  • Customer is responsible for shipping costs to and from our facility. Resizing your shade(s) is FREE!